Professional IoT solution equipment supplier
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Help Center

Getting Started

  1. Click the "Register" button in the top right corner of the homepage
  2. Fill in your email address and password
  3. Complete your personal information
  4. Verify your email address
  5. Start shopping!

You can browse products in the following ways:
  • Use the top search bar to search for specific products
  • Browse by product categories
  • View featured products on the homepage
  • Use the filter function to narrow down search results

Ordering Process

Ordering Steps
1 Select a product and add it to your cart
2 Review your cart and confirm items
3 Fill in shipping address information
4 Select a shipping method
5 Select a payment method and complete payment
✓ Order completed, wait for shipment
Important Notes
  • ⚠️ Please ensure the shipping address is accurate
  • ℹ️ Some products may have minimum order quantity requirements
  • ✅ You will receive a confirmation email after placing an order
  • 📱 You can track order status through the account page

Payment Help

Supported Payment Methods
💳 Credit/Debit Cards

Supports major credit card brands

🏛️ PayPal

Secure Online Payment

🏦 Bank Transfer

Suitable for large orders

💰 Other Methods

Apple Pay, Google Pay, etc.

Shipping Services

Shipping Method Delivery Time Cost Notes
Standard Shipping 3-7 business days Free (orders over $50) Most economical option
Express Shipping 1-3 business days $9.99 Suitable for urgent items
International Shipping 7-15 business days Calculated by weight May incur customs duties

Account Management

Personal Information Management
  • Modify basic information
  • Change Password
  • Manage shipping addresses
  • Set notification preferences
Order Management
  • View order history
  • You can track order status through the account page
  • Download invoices
  • Apply for returns

Returns & Exchanges

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Within 30 days of receipt, if you are not satisfied with the product, you can apply for a return. The product must be in its original packaging and unused.

Return Process
  1. Log in to your account and go to the order management page
  2. Select the item to return and click "Apply for Return"
  3. Fill in the return reason and submit the application
  4. Wait for customer service review (1-2 business days)
  5. After approval, ship the item back to the provided return address
  6. Process refund within 3-5 business days after receiving the return
Exchange Instructions

If you need to exchange an item (such as size, color, etc.), please apply for a return first, then place a new order for the item you need.

Didn't find the help you need?

Please contact our customer service team, and we will be happy to assist you.

Contact Us
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