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Return Policy

30-Day Return Guarantee

We are committed to ensuring you are completely satisfied with every purchase.

📅
30-Day Return Period

You can return items within 30 days of receipt for a full refund.

💰
Full Refund

Eligible items in original condition are eligible for a full refund.

🚚
Free Return

Free return for quality issue items.

Return Conditions

Return Conditions
  • Items must be returned within 30 days of shipment
  • Items must be kept in original packaging with all accessories
  • All tags and accessories must be intact
  • Customized or personalized products are not returnable
  • Activated electronic devices are not returnable
Return Process
1
Submit Return Request

Log in to your account and click "Apply for Return"

2
Fill in Return Information

Provide detailed return reason

3
Wait for customer service review (1-2 business days)

Customer service will review your application

4
Ship Item Back

Ship the item to the provided return address

5
Item Inspection

We will inspect the returned item to see if it meets return conditions

✓
Refund Processing

Process refund within 3-5 business days after receiving the return

Exchange Policy

Exchange Conditions
  • Item has quality issues or defects
  • Received wrong item or size/color mismatch
  • Item damaged during shipping
  • Wrong size or color (non-customized items)
Exchange Instructions
If you need to exchange an item (such as size, color, etc.), please apply for a return first, then place a new order for the item you need.

Special Circumstances

Not Eligible for Return
  • Exceed 30-day return period
  • Item has been used or damaged by customer
  • Lost original packaging or accessories
  • Return for personal reasons (change of mind, etc.)
  • Clearance or sale items (unless defective)
Quality Issue Returns
  • Free return shipping for quality issue items
  • Full refund or free exchange option
  • Priority handling for quality issues
  • Additional compensation for inconvenience

Refund Information

Refund Methods
  • Credit Card Refund Credit Card Refund
  • PayPal Refund PayPal Refund
  • Bank Transfer Refund Bank Transfer Refund
Refund Amounts
  • Product Price Refund Product Price Refund
  • Shipping Cost Refund Shipping Cost Refund
  • Customs Duty Refund Customs Duty Refund

Need Help?

If you have any questions about our return policy, please contact us.

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